Shipping Policy
At Trinity Cycles, we aim to deliver your order as quickly and safely as possible. Please read our shipping policy below:
Order Processing Time
All orders are processed within 1–2 business days (Monday to Saturday) after receiving your order confirmation email.
Shipping Time
Standard delivery takes 3–7 business days depending on your location. Remote areas may take slightly longer.
Shipping Charges
Shipping charges are calculated at checkout based on your location and the size/weight of the product.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to track your shipment in real-time.
Delivery Partners
We partner with trusted courier services to ensure your order reaches you in perfect condition.
Delays
While we strive to deliver on time, delays may occur due to unforeseen circumstances such as weather, natural disasters, or courier issues.
For more details, contact our support team.
Warranty Rules
Warranty Policy
At Trinity, we keep our promise: to equip you with the best bikes, built to last.
Our products are designed with passion, engineered with precision, and crafted to
give you reliable performance for years to come.
We stand behind the quality of every bike we make. That’s why we provide a lifetime
warranty on frames and warranty coverage for key components, as outlined below.
Warranty Coverage
- Lifetime Warranty on the Bike Frame (for the original owner only*)
- 6-Month Warranty on key original components:
- Fork (Rigid & Suspension)
- Bottom Bracket
- Drivetrain
- Brakes
- Chain
- Hub
* The lifetime warranty on the bike frame is valid only for the original owner who registers the bike on our website.
Important to Know Before Purchase
Trinity bikes (brands: Schnell, Schnell-eVelo, Keysto, Dodge) are sold exclusively
through our Authorized Dealers and Exclusive Stores.
These dealers are trained to professionally assemble and service your bike.
Please check the list of authorized dealers on our website before making a purchase.
Warranty Claim Process
- Bike must be registered to claim warranty.
- Register your bike on our website to activate your warranty.
- Submit your claim through an authorized dealer or exclusive store.
- The bike must be brought to an authorized store for inspection.
- Original proof of purchase (invoice) is required.
-
If a manufacturing defect is confirmed, we will repair or replace the defective
component at no cost (excluding transport and labor charges).
The Warranty Does Not Cover
- Normal wear and tear of parts.
-
Damage caused by incorrect assembly, irregular maintenance, or ignoring
authorized service guidelines. - Installation of incompatible or non-original components and accessories.
- Accidents, misuse, abuse, or neglect.
- Labour costs for replacement or repairs.
Warranty Will Be Void If
- The bike frame or fork is modified or altered.
- Substitute or non-original components are installed.
-
The product is used for rental, commercial purposes, stunt riding,
extreme sports, or similar activities (not designed for such use). -
The bike changes ownership — the warranty is non-transferable and
applies only to the original registered owner.
Warranty Limitations
- The warranty is strictly limited to repair or replacement of defective items.
- Transportation costs and labor charges are not covered.
- Warranty coverage begins from the date of purchase.